How Our SERVPRO Team Commits to Customer Service

Our team is always one that believes in improving the way that we operate to make our restoration, remediation, reconstruction, and mitigation more effective and efficient for the greater San Antonio area. What you can see in our video is a quick shot of the morning meetings that we hold with our entire staff to delegate tasks, assignments, discuss new projects, and check in for progress on current restoration tasks.

At the head of this table is our Production Manager, Jacob Zertuche. He has several IICRC certifications and is licensed as an instructor for our team to oversee continued educational opportunities for our technicians. He manages active jobs and delegates our professionals from one site to another to ensure that every customer is getting the rapid response that has become a staple of our commitment to the area.

We consider meetings like these to be important because it helps to get the right personnel to each job that we work. While many of our specialists around this table hold multiple IICRC certifications, having the right crew at the right location can help every job go quickly and save our customers money. As a restoration company, it has always been our objective to provide efficient and cost-effective results to our customers.

This is also a time for all of our SERVPRO technicians and staff to get up to speed on the progress and attained milestones from current projects throughout our service area. It helps to determine when equipment can get removed from certain sites and prepared for use in other locations, and how specialty services like focused cleaning of fire-damaged home contents and deodorization, which happens in-house, is progressing.

While staff meetings might not be the glamorous side of restoration work, it is a vital component to the service that we offer customers of the greater San Antonio area every day. Let our SERVPRO of Braun Station team show you the benefit of our preparedness and efficiency whenever disaster strikes your property. Give us a call anytime at (210) 267-2159.