San Antonio residents SERVPRO of Braun Station would like to give you some IMPORTANT INFORMATION – WATER DAMAGE

4/21/2014 (Permalink)

When a water loss occurs, call SERVPRO of Braun Station in San Antonio, TX

When water damage occurs, most customers do not know what to expect, so we have created a little guide to what SERVPRO of Braun Station will do upon arrival to your home.

Survey Extent of Damage and Inspect the Premises

We inspect and test the damaged area to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns which may be evident. If there are any safety issues or you are aware of any asbestos containing materials before our arrival, please bring them to our attention.

• Survey Damage.
• Complete Safety Inspection.

Identify Signs of Visible Mold Growth

Visible mold growth and moldy, musty odors may indicate the source of a moisture or water intrusion. If extensive mold is evident, we will need to consult your adjuster or property manager before completing additional work.

• Identify Mold Growth Present in the Structure.
• Identify Odors or Musty Smells.

Furniture Moved and Blocked In Place

We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

• Block Furniture.

Emergency Water Extraction

We remove as much excess water as possible from affected areas.

• Remove Excess Water.

Carpet Pad

We check whether the carpet pad should be removed to save or protect the subfloor.

• Inspect Carpet Pad.
• Remove Carpet Pad if Needed.

Treatments

Our process may utilize deodorizers as odor treatments or EPA-registered disinfectants as antimicrobial treatments.

• Apply Deodorizer or Disinfectant.

Disposal

We will remove and dispose of damaged materials with guidance from you and your adjuster.

• Remove Refuse.

Floor and Wall Inspection

We check the extent of wet flooring, subfloors and walls.

• Inspect Floor.
• Inspect Walls.

Carpet

We examine carpet for damages and remove damaged carpet with guidance from you and your adjuster.

• Inspect Carpet.
• Removal Carpet if Needed.

Measure Temperature/Humidity for Drying Analysis

We monitor the temperature and humidity levels to make sure conditions are conducive for drying.

• Measure Temperature.
• Measure Humidity.

Equipment

Drying equipment removes moisture and brings the relative humidity level back to normal. We monitor moisture in wet materials until the materials return to acceptable drying goals.

• Utilize Drying Equipment.
• Utilize Monitoring Equipment.

WHAT IS RESTORABLE

Determining exactly what can be saved until everything is dry is usually impossible. We will set a follow-up date so we can monitor the drying process. In addition, the restoration process will be scheduled when the drying is complete. This can include floor preparation, tack strip replacement, carpet and pad installation, seaming, carpet cleaning and restoring, and furniture and contents cleaning. A scope of services will be provided.

PRE-EXISTING OR PRELOSS CONDITIONS

During the course of cleaning, it is likely we will remove day-to-day soiling, which existed prior to your loss. We are happy to do so. If, however, the removal of pre-existing soil requires significant extra effort, our crews will be instructed to move on to the next item. Pre-existing damage, including visible mold growth, will also be noted.

PERSONAL ITEMS

In the course of our survey and cleaning, we will sometimes be required to open doors, cupboards, etc. to qualify and/or restore the damage. If any of these areas contain personal items you would prefer to relocate before we start work, please let us know.

Guns and Ammunition

Our crews are instructed NEVER to touch guns or ammunition. For this reason, we request you remove any such items from the areas we are cleaning.

Jewelry, Valuables, Heirlooms

Please remove any valuable items from the areas we are cleaning before the job is started. We are not responsible for those items.

OVERLOOKED ITEMS

Although our supervisors inspect all work, you should accompany the supervisor on the final walk-through and bring any overlooked items or concerns to the supervisor’s attention.

INSURANCE ADJUSTERS OR AGENTS

We are neither insurance adjusters nor agents. We cannot authorize anything to be replaced, repaired or painted. Our job is to preserve and protect, stop further damage from occurring and to restore damaged items to their prior condition when possible.

EMERGENCY CHARGES

The exact price of restoring your property following a water damage emergency is virtually impossible to determine on our first visit. However, in order to give you an idea, we will review the SERVPRO® Water Damage Emergency Services Report to provide you an initial estimate while on our first visit if requested. The scope of work can change due to unforeseen circumstances. The final bill will be forwarded to you and/or your insurance carrier upon completion.

HEALTH AND SAFETY

Maintaining your personal health and safety is of great concern to us. All occupants and pets should stay away from the work areas to protect their health and safety during the work process.

Material Safety Data Sheets for our products are available upon request.

APPROXIMATE COMPLETION

The actual time required to complete the restoration process is difficult to estimate. However, the more quickly technicians begin work to limit the damage; the faster the job can be completed.

When water has time to absorb, the drying and restoration process can take longer.

SERVPRO of Braun Station is here for all of your water damage needs and is just a phone call away at (210) 267-2159.